Frequently Asked Questions

E-Market is an online store offering a wide variety of useful, trending and everyday products. Our goal is to make it easy for customers to discover convenient products in one place.

We offer products across multiple categories including electronics and tech accessories, mobile accessories, home and kitchen, cleaning, beauty and personal care, lifestyle, car accessories, fashion accessories, gadgets and other useful everyday products.

Our product selection may continue to grow as we introduce new items.

Product availability can change depending on demand and stock levels. Live availability is pulled directly from our catalogue, so products that are unavailable are marked as sold out and cannot be added to the cart or checked out.

You can browse our collections, categories and featured products, or use the search bar at the top of the site to look for a specific item.

Choose the product you want, select any available options, click “Add to cart”, review your cart and then continue to secure checkout to complete your order.

Yes. You can add as many products as you like to your cart and adjust quantities before completing checkout.

Please contact us as soon as possible if you need to change or cancel an order. Once an order has already been processed or shipped, changes may no longer be possible.

After your order is placed successfully you will receive an order confirmation containing your order information. If you do not receive it, please get in touch so we can check for you.

The payment methods available to you are shown on the secure checkout page, which lists every option currently enabled for our store. If a method is not shown at checkout, it is not available yet.

Yes. Payments are processed by the secure payment providers connected to our checkout. E-Market never sees or stores your full card details.

Product prices are shown on every product page. Any applicable shipping costs, taxes or additional charges are calculated and displayed at checkout before you complete payment.

We deliver across South Africa. The delivery destinations available to you are confirmed at checkout, and this answer is updated as we expand into more locations.

Delivery times depend on your location, product availability and the delivery method you choose. The estimated timeframe for your order is shown at checkout and on our shipping policy page.

Shipping costs can depend on your location, order value and the shipping method selected. Your final delivery fee is displayed at checkout before payment is completed.

Where tracking is available, tracking details are sent to you once your order has been dispatched. You can then follow the tracking link provided in that message.

Occasional delays can happen due to courier, weather, stock or other logistical circumstances. If your order is significantly delayed, please contact our support team and we will follow up for you.

You may request a return in line with our official returns and refund policy. Please contact us with your order number to start a request.

Please contact our customer support as soon as possible and include your order number together with clear photos or a short video of the damaged or incorrect item.

Approved refunds are processed according to our refund policy and the processing times of the payment provider or your bank.

Some products may have different return conditions because of hygiene, safety, usage or product type. Please check our returns and refunds policy for complete information.

We aim to provide accurate product images and descriptions. Slight differences in colour, packaging or appearance may occur depending on manufacturing batches, device screens or product updates.

Each product page includes images, a description, specifications and features where available. If you need more information before buying, contact us and we will gladly help.

Warranty coverage varies by product. Where a warranty applies, the details are shown on that product's page. If nothing is listed, contact us and we will confirm before you buy.

Yes. E-Market offers a growing variety of products and regularly introduces new, trending and useful items. Visit the store often to see what has just landed.

Yes. We may occasionally run special promotions, sales, bundles or discount codes. Current promotions appear on our deals page and in our newsletter.

Enter your valid promotional or discount code in the discount field at checkout. Any applicable discount is applied and shown before payment is completed.

You can reach our team through our contact page, or email us directly. We are available during our normal customer support hours.

Our team aims to respond as quickly as possible during normal customer support hours.

No account is needed to browse and add products to your cart. Whether you check out as a guest or create an account depends on the options presented on our secure checkout page.

We take your privacy seriously. Any information you share is handled in line with our privacy policy and used only to process your order and support you.